We all have furry companions so we know how much they mean to you. We are devoted to elegant and sophisticated designs that translate into quality and function. All our products are carefully sourced through the eyes of pet owners and approved by our pets. They are made to last through a lifetime of adventures (and naptimes) but we also know play can get rough. If your plushie is torn or no longer usable, we will offer a 30% discount code for you to order a replacement. Aside from normal wear and tear, if a product is defective or not performing up to standard within a year of purchase, we will work with you to find a resolution on a case-by-case basis.
Simply email us with your order number at info@furelisepets.com or use this contact form. Please note that shipping costs are not covered for replacements. We retain the rights to all decisions related to replacement requests.