Order Confirmation
Once you have placed an order, we will confirm receipt of your order by sending a confirmation e-mail to the address provided at check-out. The order confirmation serves as an invoice and includes your Order Number along with all pertinent details. Please note that this is not an acceptance of your order, but a confirmation that it has been received only. All orders are subject to acceptance and availability.
Processing
Once your order has been placed and you have received a confirmation of your order, we will receive your order for processing. Our current processing time is 1-3 business days. Once your order has been processed and its shipment has been confirmed, you will receive a confirmation e-mail containing tracking information.
Orders placed before 11AM (EST) may begin processing the same day. Orders placed after 11AM (EST), on weekends, and/or on holidays, will begin processing upon the following business day.
We will reach out to the e-mail provided at checkout if the products you have selected are not currently available, if an address verification is required, and/or if any additional information is required for security verification purposes.
We typically deliver all items in a multiple product order together. However, your order may be subject to split shipment due to the available stock of your items and/or to allow us to process and deliver your order more efficiently. If your order has been shipped with a split shipment, you will receive all relevant tracking information for the packages containing your order.
Cancellations
You may cancel your order, for any reason, up to the moment that we process it. Once your order has been marked as completed and released for shipping, we are unable to cancel your order, but you may return your order for a refund once you have received it. Please reach out to us as soon as possible if you need to cancel your order.
Shipping
U.S.A.
For orders placed within the U.S., we offer USPS First Class Mail, Ground Advantage, Priority Mail, Priority Mail Express with an estimated shipping and delivery time of 2-5 business days.
Preorder items will be shipped according to the shipping date provided on the preorder product page. Please note that the delivery time can vary from 1-3 months.
If for any reason your order may not be delivered via USPS, including orders shipped to P.O. Boxes, APO/FPO and U.S. territories, we will select an alternate shipping courier based on availability. All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped. It may take up to 24 hours for your tracking number to begin reflecting updates.
International Orders
We currently offer shipping worldwide. Our estimated delivery time for international orders is 5-10 business days.
For all international orders, the shipping fee will be calculated at checkout in accordance with your package's required dimensions and weight. Please note this shipping fee does not include any import taxes and/or customs duties.
By placing an order on our website, the customer acknowledges that they are placing an order for export from the U.S. and accepts full responsibility of all related import taxes and/or customs duties fees. Upon shipping the order, we will select a shipping courier who will also act as the customs broker for the import of the package, as well as the collection of any customs duties and/or import taxes that are due. These fees are not related or covered by Fur Elise Pets. Any fees due at import are regulated by the local government and local tax laws applicable within the country where the order has been placed and will be delivered. For additional information regarding import duties and customs fees, please contact your local customs office or tax agency.
All orders are shipped with tracking numbers for the security of your order. You will receive a confirmation e-mail containing tracking information once your order has been shipped. Please note that it may take up to 24 hours for your tracking number to begin reflecting updates.
For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.
Promo Codes
Promo codes cannot be added to an order after it has been placed, or applied to a previous purchase. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order. Only one promo code can be used per order, and in some cases, codes may only be redeemed once. All promo codes are available for a limited time and while supplies last. Expired codes are no longer valid and cannot be used.